At MAWJ Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or exchange according to the conditions below.<\/p>\n\n\n\n
Return Period<\/p>\n\n\n\n
You can request a return or exchange within 14 days from the date you receive your order.<\/p>\n\n\n\n
To be eligible for a return, the item must be:<\/p>\n\n\n\n
Items That Cannot Be Returned<\/p>\n\n\n\n
We cannot accept returns or exchanges for:<\/p>\n\n\n\n
Exchanges<\/p>\n\n\n\n
If you need a different size or product, you can request an exchange within the return period. Exchanges are subject to product availability.<\/p>\n\n\n\n
If the requested item is unavailable, we may offer another product or process a refund according to our policy.<\/p>\n\n\n\n
Damaged or Defective Items<\/p>\n\n\n\n
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the item.<\/p>\n\n\n\n
Once the issue is reviewed and approved, we will arrange a replacement, exchange, or refund.<\/p>\n\n\n\n
Refunds<\/p>\n\n\n\n
After we receive and inspect the returned item, we will notify you whether your refund has been approved.<\/p>\n\n\n\n
If approved, the refund will be processed using the original payment method where possible. The time required to receive the refund may vary depending on the payment provider or bank.<\/p>\n\n\n\n
Shipping Fees<\/p>\n\n\n\n
Shipping fees are non-refundable unless the return is due to an error from MAWJ Store, such as receiving a wrong or defective item.<\/p>\n\n\n\n
The customer may be responsible for return shipping costs unless otherwise agreed.<\/p>\n\n\n\n
How to Request a Return or Exchange<\/p>\n\n\n\n
To request a return or exchange, please contact us with:<\/p>\n\n\n\n
Please contact us through the Contact Us page or via WhatsApp.<\/p>\n\n\n\n
Contact Us<\/p>\n\n\n\n
If you have any questions about returns, exchanges, or refunds, our team will be happy to help.<\/p>\n\n\n\n