At MAWJ Store, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or exchange according to the conditions below.

Return Period

You can request a return or exchange within 14 days from the date you receive your order.

To be eligible for a return, the item must be:

  • Unused and unworn
  • Unwashed
  • In its original condition
  • With all tags and packaging attached
  • Free from stains, perfumes, damage, or signs of use

Items That Cannot Be Returned

We cannot accept returns or exchanges for:

  • Items that have been worn or washed
  • Items without original tags or packaging
  • Damaged items caused by misuse
  • Sale or discounted items, unless they arrive damaged or defective

Exchanges

If you need a different size or product, you can request an exchange within the return period. Exchanges are subject to product availability.

If the requested item is unavailable, we may offer another product or process a refund according to our policy.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos of the item.

Once the issue is reviewed and approved, we will arrange a replacement, exchange, or refund.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment method where possible. The time required to receive the refund may vary depending on the payment provider or bank.

Shipping Fees

Shipping fees are non-refundable unless the return is due to an error from MAWJ Store, such as receiving a wrong or defective item.

The customer may be responsible for return shipping costs unless otherwise agreed.

How to Request a Return or Exchange

To request a return or exchange, please contact us with:

  • Your name
  • Order number
  • Phone number
  • Reason for return or exchange
  • Photos of the item if it is damaged or incorrect

Please contact us through the Contact Us page or via WhatsApp.

Contact Us

If you have any questions about returns, exchanges, or refunds, our team will be happy to help.

MAWJ Store
Website: mawjstore.net
Email: info@mawjstore.net
Phone: +201018458273